Job Description

We are seeking a motivated Customer Support Specialist to join our team.

In this role, you will support customers using our Telecom software solutions, ensuring a seamless user experience and providing timely, high-quality assistance and support.

Location

  • Santiago, Chile

*** CV in English is mandatory, as it is the official language of the HORISEN group.

*** CV in Spanish will NOT be taken into consideration

*** Selected candidates will be contacted after January 7, 2026.

Responsibilities

  • Serve as the first point of contact for customer inquiries via email, phone, or chat
  • Provide professional, efficient, and empathetic support for technical and product-related questions
  • Troubleshoot issues and guide customers through problem-solving steps. Document and escalate complex cases to the technical team when necessary
  • Maintain accurate records of customer interactions and solutions provided ...

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