Job Description
We are seeking a motivated Customer Support Specialist to join our team.
In this role, you will support customers using our Telecom software solutions, ensuring a seamless user experience and providing timely, high-quality assistance and support.
Location
Santiago, Chile
*** CV in English is mandatory, as it is the official language of the HORISEN group.
*** CV in Spanish will NOT be taken into consideration
*** Selected candidates will be contacted after January 7, 2026.
Responsibilities
Serve as the first point of contact for customer inquiries via email, phone, or chat
Provide professional, efficient, and empathetic support for technical and product-related questions
Troubleshoot issues and guide customers through problem-solving steps. Document and escalate complex cases to the technical team when necessary
Maintain accurate records of customer interactions and solutions provided
Collaborate with internal teams
Requirements
University degr...
In this role, you will support customers using our Telecom software solutions, ensuring a seamless user experience and providing timely, high-quality assistance and support.
Location
Santiago, Chile
*** CV in English is mandatory, as it is the official language of the HORISEN group.
*** CV in Spanish will NOT be taken into consideration
*** Selected candidates will be contacted after January 7, 2026.
Responsibilities
Serve as the first point of contact for customer inquiries via email, phone, or chat
Provide professional, efficient, and empathetic support for technical and product-related questions
Troubleshoot issues and guide customers through problem-solving steps. Document and escalate complex cases to the technical team when necessary
Maintain accurate records of customer interactions and solutions provided
Collaborate with internal teams
Requirements
University degr...
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