Customer Support Specialist

Responsibilities:

· Analysis of topics related to payment systems based on functional and technical product documentation

· In-depth knowledge of products and services , including their specification and integration aspects, in order to provide an efficient and effective service to banking clients and partners

· Incident resolution and response to requests for clarification related to the services provided

· Ensuring that support requests are resolved quickly and within the agreed service level agreements (SLAs)

· Communication with Business and Development teams

· Analysis, documentation, and improvement of internal processes and tools

· Supporting clients during product and service testing

· Contact and follow-up of assigned requests

· Logging requests in the database

· Validation of integrations through flow ana...