Customer Support Specialist (Shift Based)

Overview

Customer Support Specialist with Advanced Troubleshooting Experience in Telecommunication/Remittance. Location: Bangsar South, Kuala Lumpur (Accessible by LRT Kerinchi).

Work Schedule: Shifts based on roster and a 5-day workweek with 2 off days based on the roster. Able to work during Public Holidays if required.

Responsibilities

• Provide exceptional customer support to clients experiencing issues with International Balance Transfer (GloTransfer) and Cross Border Payment (GloRemit) services.
• Respond to customer inquiries and requests through various communication channels, including email, phone calls, and live chat.
• Monitor, diagnose, and resolve technical issues related to transactions promptly and efficiently.
• Ensure the delivery of accurate, valid, and complete information to customers, utilizing appropriate methods and tools.
• Address customer complaints promptly, offering suitable solutions and ...