Customer Support Specialist

Key Responsibilities

1. Provide high-quality customer support
   Handle global customer inquiries via support platform, email, and community channels. Address questions related to product features, usage, earnings inquiries, and profitability calculations. Identify potential high-value customer needs and upscale them to the Sales team for further engagement.

2. Drive product optimization through user feedback
   Analyze recurring issues and customer pain points, compile regular reports, and collaborate closely with Product, Operations, and Tech teams to improve user flows, update FAQs, and enhance overall product experience.

3. Basic data analysis and reporting
   Conduct simple data tracking on customer inquiries, issue categories, and resolution efficiency; provide weekly/monthly insights to support service optimization.

Requirements

1. Language & Communication ...