Customer Support Specialist - Software Support

Overview

Company : Simplesat — launched in 2016, a software startup focused on enabling service teams to collect, analyze, and publish customer satisfaction feedback. Our headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines. Learn more on our website:

As a Customer Support Specialist , you’ll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience. The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems. Most communication is done through our Intercom support system, primarily via live chat and email channels. Occasionally, customers will require a short video call/screen share to solve their problems. You’ll work closely with the Customer Success team (supporting onboarding and converting to paid subscriptions) and the product team (building new features, creating documentation, helping...