Customer Support Specialist (Start ASAP)

Deliver expert product support and AI-supervised customer service to enhance user experience at SafetyCulture.

Your Role

Here’s what you will be doing:

• Deliver fast, helpful, and high-quality product support via live chat, email, and voice channels.
• Troubleshoot complex product issues and guide users through platform configuration, use cases, and integrations.
• Supervise and correct AI responses, escalating complex or sensitive issues as needed.
• Educate customers about SafetyCulture products and features to promote self-sufficiency.
• Use data, logs, and technical resources to identify root causes and recommend long-term solutions.
• Document interactions and solutions clearly, ensuring traceability and quality alignment.
• Collaborate with senior analysts, product teams, and training/quality departments to improve customer experience.
• Contribute ideas to enhance support process...