Customer Support Specialist

Who are we looking for:

If you are a proactive listener and problem solver, Zebralearn has the perfect role for you. You’ll be responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders and processing returns.

Your contribution to the team:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency o...