Customer Support Specialist

We are looking for a Client Support Specialist to join our support team and provide fast, reliable, and effective live chat support to our clients.

In this role, you will be on the front line of client communication — resolving inquiries, following established workflows, and collaborating with internal teams to ensure issues are handled efficiently and accurately. This position is well suited for someone who is disciplined, detail-oriented, and comfortable working in a high-volume, KPI-driven support environment.

WHAT YOU’LL DO

• Provide timely and accurate live chat support to clients.
• Stay up to date with workflows, policies, and operational procedures.
• Collaborate with team members on daily tasks and operational priorities.
• Handle high-volume workloads while maintaining quality and performance standards.
• Consistently meet defined KPIs and quality assurance metrics.
• Adapt to shifting schedules, including ove...