Customer Support Supervisor, APAC

Customer Support Supervisor, APAC – Cummins Asia Pacific

Location: Derrimut, Victoria, Australia

Overview

We are looking for a talented Customer Service Supervisor to join our team specializing in Customer Support Operations for the APAC Aftermarket Team. You will play a pivotal role in leading the Australian Customer Service team and ensuring efficient, high‑quality support across multiple channels.

Key Responsibilities

• Lead the day‑to‑day operations of the Australian Customer Service team.
• Oversee case management in Salesforce Service Cloud and call routing through Amazon Connect, ensuring inquiries are handled promptly and professionally.
• Monitor team performance against key service metrics, coach and support representatives, and provide feedback for continuous improvement.
• Act as the local connection point between Customer Service, Operations, Supply Chain, and Sales, maintaining s...