Customer Support Supervisor {Project Based}

Job Description

• About almentor: almentor is a cutting-edge online video marketplace for e-learning and professional business development throughout the Middle East and Africa. Offering video courses in Arabic and English, we curate top-rated training programs of expert-created content and guided curriculum with interactive delivery.
• Our Mission: almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities and a Goal to serve 10 million learners in MENA
  Role Overview: The Customer Support Supervisor will lead and support the customer service team to ensure high-quality service delivery and operational excellence. This role is responsible for monitoring team performance, resolving escalated customer issues, coaching team members, and collaborating with internal stakeholders to continuously improve customer experience and service efficiency.
• As a Customer Support ...