Customer Support Team Lead (English-Speaking)

We're on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead on behalf of our partners. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you!

Main task is to manage English-speaking team members and control + improve the quality of conversations with the customers via the mail channels (chat + email + call)

Your Role:

• Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture.
• Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Maintain detailed records of customer interactions and issues, ensuring follow-up and resolution.
• Identify trends and areas for improvement in customer service processes.
• Collaborate with other departments to ensure a seamless customer experience.
• Assist in the development ...