Job Description
About ITILITE
ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense
management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.
Learn more: itilite.com
Role Overview
We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer support. The ideal candidate moves fast, thinks sharp, and has a proven track record of building high-performing teams and streamlining processes.
Working Model: Work from Office
Schedule: US Shift Timings
Key Responsibilities:
Team Leadership & People Management
• Lead and mentor a 10–20+ member US-based support team, fostering high perform...
ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense
management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors.
Learn more: itilite.com
Role Overview
We are looking for a dynamic, data-driven leader to head our US-based Support & Resolution Centre (SRC). You willll lead a team of 10–20+ specialists, manage escalations, and drive quality to deliver world- class customer support. The ideal candidate moves fast, thinks sharp, and has a proven track record of building high-performing teams and streamlining processes.
Working Model: Work from Office
Schedule: US Shift Timings
Key Responsibilities:
Team Leadership & People Management
• Lead and mentor a 10–20+ member US-based support team, fostering high perform...
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