Customer Support Team Lead

Job Description
Brand:

Sotrue
Location:

Sector 6, Noida (In-Office)
Role:

Customer Support Lead
About Us:
Sotrue is India’s first

glow-first beauty brand , reimagining glow not just as a finish but as a feeling. We create effortless, everyday skincare–makeup hybrids made for Indian skin tones, climates, and lifestyles.
Built for the women of Bharat who want glow they can trust, Sotrue blends

high-performance formulas, inclusive shades, and relatable storytelling

to make beauty simple and accessible.
With strong presence across

D2C, marketplaces, and quick commerce , we’re scaling fast — on track to reach

₹100 Cr ARR by 2026 .
Our leadership team includes professionals from

Bain & Co.

and

KPMG .
Role Overview:
The Customer Support Lead is responsible for overseeing daily support operations, leading a team of customer support representatives, and ensuring an ex...