Customer Support Team Lead

Customer Support Team Lead (L1) – 24/7 Operations
Company: G D Mobile Security

G D Mobile Security is a global leader in secure telecommunications systems (SIM/eSIM). We are looking for a Customer Support Team Lead to support the Head of Customer Support in running a 24/7 L1 support operation, developing team members, and continuously improving service quality and customer satisfaction.

Responsibilities

People Leadership & Performance

• Lead, coach, and motivate the L1 support team across shifts; build a culture of ownership, quality, and collaboration.

• Set SMART objectives aligned with overall Customer Support goals; conduct regular 1:1s, feedback cycles, and performance reviews.

• Ensure adherence to attendance, punctuality, breaks, handover discipline, and operational standards.

• Drive individual development plans and training progression for team member...