Job Description
Description
The Customer Order Management Specialist is responsible for managing the end-to-end order life cycle for assigned customer accounts to ensure timely, accurate, and high-quality order fulfilment. This role acts as the single point of contact for customers, resolving order processing, scheduling, shipping, and service-related queries while delivering a consistently positive customer experience. The role also includes leading and supporting customer query operations, coordinating with cross-functional teams, and driving continuous improvement in customer order management processes.
Key Responsibilities Customer Order & Query Management
- Manage the complete order life cycle for assigned customers, including order entry, modifications, invoicing, credits/debits, and logistics documentation.
- Act as the single point of contact for customer inquiries, order status requests, and escalations; manage escalations through to closure.
- Provide consultative support to c...
The Customer Order Management Specialist is responsible for managing the end-to-end order life cycle for assigned customer accounts to ensure timely, accurate, and high-quality order fulfilment. This role acts as the single point of contact for customers, resolving order processing, scheduling, shipping, and service-related queries while delivering a consistently positive customer experience. The role also includes leading and supporting customer query operations, coordinating with cross-functional teams, and driving continuous improvement in customer order management processes.
Key Responsibilities Customer Order & Query Management
- Manage the complete order life cycle for assigned customers, including order entry, modifications, invoicing, credits/debits, and logistics documentation.
- Act as the single point of contact for customer inquiries, order status requests, and escalations; manage escalations through to closure.
- Provide consultative support to c...
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