Customer Support Technician

SUMMARY

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Responsibilities and activities may change at any time with or without notice.

• Provide technical assistance applicable to a wide array of CAREL products directly to our customer base, consisting of OEM partners, re-sellers, field technicians, and end users.
• Effectively address, resolve, and document customer complaints directed...