Customer Support with German

This is a remote position.

Location: Portugal (Relocation Support Provided)
Workload: Full-Time
Position Overview:
We are currently looking for German-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.
Main Responsibilities:
- Provide support to high-level clients via chat, email, and phone.
- Assist customers with the self-serve advertising platform and related tools.
- Deliver pre- and post-sales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather clie...