Job Description
**Overview**
**GENERAL SUMMARY:**
As part of the JCR customer technical support team, this position will provide technical support for customer-facing applications for our Publications, Education and eProducts business units while delivering a great customer experience and achieving high overall customer satisfaction.
**Responsibilities**
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
1. Provides support for customers on JCR products, with responsibilities including but not limited to, creating customer support cases, logging issues with product lines, technical troubleshooting, issue resolution, providing appropriate documentation on the resolution and case status.
1. Support product implementation of customers by guiding end users to onboarding and training resources as well recommending official trainings and tools as necessary.
1. Customer account support and management: Registering users, assigning product subscriptions, c...
**GENERAL SUMMARY:**
As part of the JCR customer technical support team, this position will provide technical support for customer-facing applications for our Publications, Education and eProducts business units while delivering a great customer experience and achieving high overall customer satisfaction.
**Responsibilities**
**PRINCIPAL DUTIES AND RESPONSIBILITIES:**
1. Provides support for customers on JCR products, with responsibilities including but not limited to, creating customer support cases, logging issues with product lines, technical troubleshooting, issue resolution, providing appropriate documentation on the resolution and case status.
1. Support product implementation of customers by guiding end users to onboarding and training resources as well recommending official trainings and tools as necessary.
1. Customer account support and management: Registering users, assigning product subscriptions, c...
Apply for this Position
Ready to join The Joint Commission? Click the button below to submit your application.
Submit Application