Job Description
- We are seeking a Customer & Technical Support Specialist to join our team in India. The ideal candidate will provide exceptional customer service and technical assistance to our clients, ensuring a smooth and efficient resolution of their issues.
- Provide first-level customer support through various channels including phone, email, and chat.
- Diagnose and troubleshoot technical issues reported by customers.
- Document and track customer interactions in the support ticketing system.
- Escalate complex issues to senior technical staff as required.
- Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
- Assist in creating and maintaining knowledge base articles for common issues.
- 1-5 years of experience in customer support or technical support roles.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent verbal and written communication skills in Englis...
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