Customer Technical Support Engineer (After Hours) - Remote

Customer Technical Support Engineer (After Hours) - Remote

Working Hours: Weekdays & Weekends, 8:00 PM - 08:00 AM (GMT+11) – roster basis (6-8 hours per shift)

Location: Remote (Philippines)

Join a Fintech Shaping the Future of AI-Powered Payments

Hello Clever is a global AI‑powered payments and loyalty platform reshaping how businesses grow through real‑time payments, rewards, and AI‑driven intelligence. As we expand, we’re building a stronger after‑hours support function and seeking quick‑thinking, proactive, and highly communicative Customer Technical Support Engineers to keep our merchants supported 24/7.

What You’ll Do

• Ensure merchants receive uninterrupted, high‑quality operational and technical support.
• Provide transactional and after‑go‑live support for all customers.
• Communicate clearly with customers and internal teams to translate technical issues into actionable steps...