Job Description

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. 

Responsibilities

  • Provide on-site desktop support as needed, provides general help desk support for User Assistance.
  • Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
  • Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. 
  • Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
  • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to e...

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