Customer Training Specialist

About The Position

We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.

This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences. 

Responsibilities:

• Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
• Keep track of crew changes and timelines to make sure onboard crew remains trained. 
• Build trusted relationships ...