Customer Transformation Director

Description

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. This role serves as the senior advisor on customer strategy, bridging business needs with Globe's solutions across digital and legacy platforms. The Director ensures end-to-end delivery of advisory engagements, manages a lean team of strategists, and translates insights into transformation roadmaps, thereby supporting enterprise revenue growth and client retention.reviewing goals, objectives, and the progress of the organization.

DUTIES AND RESPONSIBILITIES: 

Strategy Planning

Leads the scoping and design of transformation engagements tailored to enterprise client contexts

Conducts executive workshops and discovery sessions to diagnose customer pain points

Translates insights into actionable strategies and initiativ...