Customer Transformation Director

Overview

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Director of the Customer Transformation team is responsible for leading client-facing strategic engagements that address critical customer engagement challenges in large enterprises. This role serves as the senior advisor on customer strategy, bridging business needs with Globe's solutions across digital and legacy platforms. The Director ensures end-to-end delivery of advisory engagements, manages a lean team of strategists, and translates insights into transformation roadmaps, thereby supporting enterprise revenue growth and client retention.

Duties And Responsibilities

Strategy Planning

• Leads the scoping and design of transformation engagements tailored to enterprise client contexts
• Conducts executive...