Customer value analyst

Important: This is a Customer Value / Value Engineering role, not a Data Analyst or BI role. Candidates whose primary experience is in dashboards, reporting, data science, or internal analytics without direct customer-facing ROI ownership may not be a fit.
Customer Value Analyst (CSMI)
We are looking for a Customer Value Analyst to support enterprise customers by quantifying, articulating, and tracking business value across customer journeys. This role sits at the intersection of customer success, value engineering, and analytics, and works closely with global Sales and Customer Success teams.
What you’ll do
- Build and present ROI, TCO, NPV, and value realization models for enterprise customers
- Develop customer-facing business cases, value narratives, and dashboards
- Partner with Sales and Customer Success teams to support adoption, value realization, and renewals
- Conduct value workshops and outcome discussions with customer stakeholders
- Track and report realized value post-implementation using defined KPIs
- Translate complex data into clear, executive-ready insights
What we’re looking for
- Experience in Customer Value, Value Engineering, Business Value Consulting, or ROI modeling
- Strong financial and analytical skills with hands-on experience in value modeling
- Ability to engage confidently with senior stakeholders and customer teams
- Experience working in Saa S / enterprise / digital platforms is a plus
- Comfortable working with global stakeholders across time zones
Shift Coverage
- EMEA: 12 PM – 10 PM IST
- North America: 6 PM – 3 AM IST
Global exposure | Customer-facing | High-impact role
If you enjoy turning data into value stories and helping customers clearly see the impact of their investments, we’d love to hear from you.