Customer Value Director - Banking & SaaS

Role Overview

Movate is seeking a dynamic Customer Success Manager (CSM) to drive transformational success for leading Financial Services and Hi-Tech clients, spearheading innovation in AI-powered technical support, digital customer experience, and intelligent automation across SDLC (Software Development Lifecycle) and Quality Engineering (QE). Based in Gurugram, this hybrid, client-facing role is pivotal in ensuring Movate’s solutions deliver exceptional business value in a rapidly evolving tech landscape.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for SaaS/Hi-Tech enterprise clients, building deep, strategic relationships.
• Lead end-to-end client onboarding, adoption, and value realization for AI/IA-driven CX, technical support, SDLC/QE, and automation services.
• Spend at least 50% of working time at client offices in Gurugram for close ...