Customer Value Manager

About the Role  
You play a crucial part in ensuring the success, satisfaction, and retention of our valued customers who utilize our supply chain software. A Customer Value Manager's goals include ensuring our customers implement and utilize our software to achieve superior results by improving supply chain performance. A Customer Value Manager empowers customers to achieve target business outcomes while driving retention, consumption upsells and provides meaningful feedback for product development.
Main Responsibilities

1. Customer Relationship Management
   • Trusted Advisor Role: Establish and nurture long-term relationships by understanding the customer's strategic supply chain challenges and goals.
   • Regular Engagement: Execute scheduled business reviews to assess outcomes, gather feedback, and identify adjustments needed for continued success.
   • Report on value attainment: Quantifiable outcomes (i.e. RO...