Customer Value Manager

About the Role   You play a crucial part in ensuring the success, satisfaction, and retention of our valued customers who utilize our supply chain software.

A Customer Value Manager’s goals include ensuring our customers implement and utilize our software to achieve superior results by improving supply chain performance.

A Customer Value Manager empowers customers to achieve target business outcomes while driving retention, consumption upsells and provides meaningful feedback for product development.

Main Responsibilities Customer Relationship Management Trusted Advisor Role:

• Establish and nurture long-term relationships by understanding the customer’s strategic supply chain challenges and goals.

Regular Engagement:

• Execute scheduled business reviews to assess outcomes, gather feedback, and identify adjustments needed for continued success.

Report on value attain...