Customer Value & Operations Lead

POSITION: Customer Value & Operations Lead

We are looking for a Customer Value & Operations Lead to join our team. This role is ideal for a

driven, execution-focused professional with experience in customer success or account

management within a SaaS environment. The ideal candidate will work closely with US and India based teams and a defined set of Emerging Accounts to ensure customers receive the right services to achieve their business goals. You will analyze customer usage and adoption metrics and will proactively engage customers, drive product usage and adoption, and support long-term growth and retention through structured, scalable touchpoints such as Electronic QBRs (E-QBRs).

What You'll Be Doing:

● Own customer value delivery and operational execution for a scaled portfolio of Emerging

Accounts.

● Partner closely with the India GM and the US-based Account Manager, who r...