Job Description

Serve as primary customer liaison for website related issues. Respond to inquiries via phone chats emails about website functionality, order status and resolving discrepancies.

Assist other customer service professionals with administrative tasks, communicate with technical teams and resolve customer issues including ordering processing and maintaining accurate records.

  • Respond to a mix of customer inquiries through different channels identify areas for improvement work collaboratively to resolve website related problems maintain detailed documentation in CRM systems provide guidance on best practices for website management support sales account management efforts

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