Customization Support Coordinator

Position Summary

Assist Field Personnel with the maintenance and upkeep of their customization and related equipment, software, supplies and parts. Minimize store machine downtime through phone support, vendor and technician communication, preventative maintenance, and training of Field Personnel on customization maintenance topics.

Principle Duties and Responsibilities

1. Receives all initial calls from Customization Support Hotline regarding any customization concept machines, software, equipment, parts and supplies.

2. Assist store personnel with diagnosing and troubleshooting customization machines, software, and equipment or supply issues.

3. Utilize store personnel to assist with minor machine, software or customization equipment adjustments in an effort to minimize downtime in the most cost-effective manner. Reinforce use of the Training Manual to ensure complete understanding by store personnel with...