Job Description
Job Description
Job Purpose
To coordinate and create special requirement paperwork for international shipments,
including key accounts, as well as taking ownership of the packing of special requirement
shipments. To deal with dangerous goods paperwork. To provide administration assistance for the Despatch team. To monitor the Despatch inbox and provide prompt replies to other teams (onsite Monday - Friday).
Key Responsibilities and Accountabilities
- To monitor the Special Requirements Despatch Outlook inbox, action or assign the emails and ensure prompt responses
- To liaise with the Customer Services team to understand and agree despatch paperwork changes for specific customers/distributors (with relevant manager escalation where necessary)
- To implement agreed paperwork changes from a system point of view
- To ensure that the Special Requirements database is kept up-to-date
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