Customs Clearance Coordinator

Responsibilities

• Check the daily workbench and workload allocation and ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP with the steps on how the process of vetting and compiling and/or Customs Administration. Check special instruction to specific customers.
• Report irregularities as per SOP.
• Send email communication to responsible party for any missing documents for Customs clearance. Perform proper escalation when necessary.
• Attend to customer pre-lodge/customs activities and queries.
• Send jobs into pre-lodge/customs.
• Active participation in project for process improvements.
• Individual performance to meet/exceed expectations as defined in the SLA.
• Work under the direction of Team Leader/s.
• Adapt to DSV GBS MNL culture and perform in line with the values/behaviors defined.
• Be a DSV ambassador.
• Responsible for the delivery of set per...