Customs & Customer Experience Specialist

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries processing orders and supporting our internal teams. If youre a great communicator thrive in a fast-paced environment and are detail-oriented this position is for you.

Key Responsibilities

• Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin)
• Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance
• Coordinate with the shipper and freight forwarders to obtain required documents
• Manage customer communications via phone and email with professionalism and empathy
• Process orders promptly and accurately providing regul...