CVM Specialist

Definition, development, implementation and optimisation of campaigns in the customer base, always focusing on customer experience and satisfaction; Definition of offers, technical development and implementation in channel support tools; Monitoring of market trends and dynamics; Collaboration with different stakeholders to ensure end-to-end delivery and campaign execution; Monitoring and analysis of business objectives, proposing improvements; Analysing behavioural and segmentation data to personalise offers; Introducing new products or product features in customer renewal; Implementation in channels (assisted and digital), ensuring consistency in the customer journey and maximising customer value; Development of A/B tests; Monitoring technical and/or product development projects; Analytical skills, critical thinking and customer-centric approach​; Knowledge of the telecommunications market​; Ability to take risks and do things differently​; Excellent oral and written communication ski...