CX Acceleration Manager / Consultant

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At Zendesk, we believe that customer service is a superpower. Our CX Acceleration Team is a fast-paced, high-impact group operating like an internal startup, dedicated to helping our Enterprise clients unlock the full potential of their Zendesk investment, fast. We thrive on kindness, collaboration, and a shared mission to empower customers to achieve transformative success in a dynamic market.

Job Description

As a CX Acceleration Manager / Consultant, you will lead focused, short-term engagements with our most strategic clients to drive immediate, measurable improvements in their Zendesk ecosystem and overall CX maturity. Your mandate is to accelerate value realization through expert consultation and hands‑on configuration.

What You'll Be Doing

• Accelerate Value: Conduct comprehensive technical assessments and deep-dive discovery sessions to quick...