CX Bot Enablement Specialist

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

What You’ll Be Doing

• Conversation Design & Optimization: Design simple, reliable conversation flows so the bot asks the right questions, understands common customer needs, and responds helpfully
• Quality Review: Run regular reviews of bot conversations to identify gaps, diagnose failure patterns, and prioritize fixes for the most frequent or highest-risk issues
• Pilot Execution & Iterative Testing: Plan and run small pilot tests with the vendor, capture learnings, and make iterative improvements before broader custom...