CX Bot Enablement Specialist

Overview

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.

We’re looking for our first CX Bot Enablement Specialist to own our customer-facing AI agent as a core CX product. In this role, you’ll be responsible for building, operating, and continuously improving the bot so it reliably resolves common customer questions, escalates clearly to human support when needed, and helps the CX team focus on higher-value, more complex work. You’ll sit at the intersection of customer experience, automation quality, and operational efficiency — partnering closely with CX, Engineering, Risk, a...