Job Description
Shape the Future of Digital Customer Experience at Thames Water
Are you a digital content leader who thrives in Agile environments, loves technology, and is passionate about making a measurable impact? We’re looking for a CX Content Lead to drive the evolution of our online presence, lead a talented team, and set new standards for content excellence across our digital channels.
What You’ll Be Doing as a CX Content Lead
Are you a digital content leader who thrives in Agile environments, loves technology, and is passionate about making a measurable impact? We’re looking for a CX Content Lead to drive the evolution of our online presence, lead a talented team, and set new standards for content excellence across our digital channels.
What You’ll Be Doing as a CX Content Lead
- Lead and Inspire: Manage, coach, and develop a diverse team of content designers and editors—setting clear standards, building trust, and bringing everyone on the journey to high performance.
- Champion Agile Content Delivery: Embed Agile ways of working, collaborating closely with designers, developers, and product managers to deliver rapid, customer-focused improvements.
- Shape the Content Vision: Define and drive a clear, customer-centric content stra...
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