CX, Insight Expert

Get started on an exciting career at Element
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Senior Specialist, Customer Experience & Insights is responsible for transforming customer and driver data into actionable insights that drive business impact across the organization. This role combines deep customer empathy with data analytics, financial modeling, and storytelling skills to measure and elevate the customer experience. The position plays a critical role in defining CX economics, and designing insight-driven models to influence strategy, reduce attrition, and increase loyalty.

CX Metrics & Insight Modeling:
Lead end-to-end management of KPIs. Build dashboards, perform root-cause analysis, and ge...