Job Description

What You’ll Do

:
  • Develop and enhance engaging training resources focused on voice, digital, and social support for CX frontline operations, ensuring they meet the evolving needs of agents.
  • Facilitate training sessions using a variety of delivery methods, including in-person workshops, virtual sessions, train the trainer, and blended learning approaches to cater to different learning styles.
  • Partner with the CX Ops team and cross-functional partners to align training programs with operational goals, ensuring relevance and effectiveness.
  • Leverage feedback and data analytics to assess training effectiveness, identify areas for enhancement, and implement continuous improvement strategies.
  • Provide ongoing support and guidance to participants, fostering a positive learning environment that encourages questions and collaboration.

    • What We’re Looking For:

  • 3-4 years of experience in instructional design or training fa...

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