CX Manager

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

We are seeking a highly motivated and entrepreneurial Customer Experience (CX) Manager to lead and build the CX function for a new product within our business. This role is ideal for someone who thrives in ambiguity, enjoys building from the ground up, and is energized by moving quickly in a startup-like environment.

You will be responsible for designing the CX strategy, building and managing a team, and directly engaging with customers to ensure an exceptiona...