CX Operations Analyst

Job Title: CX Operations Analyst / Specialist
Location: Remote Latin America Preferred
Type of Contract: Full-Time
Salary Range: Market Rates
Language Requirements: English (Professional Proficiency)

We are seeking a skilled CX Operations Analyst/Specialist with deep experience in HubSpot administration and post-sales process optimization to join our growing team at Compliancy Group. You will play a key role in enabling our Customer Success organization by streamlining workflows, ensuring data accuracy, and strengthening operational alignment across teams. Your work will directly impact forecasting accuracy, onboarding quality, customer health visibility, and overall team efficiency.

Responsibilities

• Own and optimize the HubSpot CX infrastructure across all objects, including property governance, automation, and system-wide data accuracy.
• Build, maintain, and evolve customer lifecycle workflows (onboarding, renewal
  management, ...