CX Project Manager

About Furlenco

Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.

All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites.

The Role:

We are looking for a highly organized, detail-oriented, and dynamic Project Manager to lead and drive all CX-related initiatives. This individual will serve as the critical nexus between the Customer Experience team and the Technology, Product, Finance, and Operations functions. The primary goal is to ensure that all projects aimed at improving customer satisfaction, efficiency, and metrics are d...