CX Project Manager (with experience in CCaaS)

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities:

• Coordination of project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule and project timeline, team plans, etc.
• Meet targets criteria within the project.
• Identify and manage risks to ensure delivery is on time.
• Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
• Project cost management.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants, plan meetings,...