CX Quality Assurance Analyst — Elevate Customer Service

A customer experience management leader is seeking a Quality Assurance Analyst in Pampanga, Philippines. This role involves monitoring Customer Service Representatives and evaluating their performance across multiple communication channels. The ideal candidate will possess strong communication skills, experience in quality assurance, and a high school diploma. Key responsibilities include coaching agents, reporting on performance, and participating in meetings to enhance service quality. The position requires flexibility in working shifts, including evenings and holidays.
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