CX Quality & Process Improvement Specialist

A prominent outsourcing company based in Muntinlupa seeks a Quality Specialist to manage quality processes. The role involves analyzing performance metrics, providing feedback to agents, and collaborating with the Quality and Operations Managers to ensure service excellence. Candidates should possess superior communication skills, proficiency in Microsoft Office, and a background in customer service. A degree in a related field, along with 2-4 years of call center experience, is preferred. A flexible work schedule is required.
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