CX Service Delivery Coordinator

CX Service Delivery Coordinator

Job Locations: BR-SP-Sao Paulo

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Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform, offering a wide range of app-based services across markets including ride hailing, food delivery, and financial services.

Team Overview

We are looking for a customer-centric operations coordinator to join the CX Fintech Service Delivery team. Our mission is to build the best experience for our clients and to drive strategic and sustainable growth. In this role, you will work on cross‑functional strategic projects and be responsible for managing third‑party operations that support our Fintech business, including daily governance, testing, and developing solutions to improve growth. You will hone both technical and business skills through industry experience that contributes to your professional development.

Role Responsibilities

• Support the definition...