CX Software Engineer

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Role Description

As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and empower the user journey. You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact. This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and aligned with Dropbox’s broader goals.

In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team. You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment.

Responsibilities

• Develop full stack applications that support Sales, Marketing, and Customer Experience initiatives
• Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations
• Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency
• Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications & Collaboration
• Contribute to architectural decisions and long-term technical strategy for GTM platforms
• Guide junior/intern developers and contribute to a culture of technical excellence

Requirements

• 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems
• Proficiency in Python, with hands-on experience in implementing scalable backend solutions
• Familiar with JavaScript/TypeScript and frameworks like React and Node.js
• Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews
• Demonstrates strong ownership and problem-solving skills, with a focus on aligning work to team and business goals
• Effective communicator, comfortable working with both technical and non-technical stakeholders

Preferred Qualifications

• Understanding of microservices architecture, RESTful APIs, and event-driven systems
• Exposure to Go-to-Market (GTM) platforms and related business processes like Content Management Systems such as AEM, Salesforce, Marketo and related platforms

Compensation

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
• Mental health and wellness benefits
• Monthly Internet Allowance
• Intern Social Stipend
• Annual Emerging Talent Summit, travel and hotel accommodations provided

Additional Benefits Details Are Available Upon Request.

• Where group plans are not available, allowances may be provided
• Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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